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About First Mile

Our purpose since 2004 has been to slow down climate change by supporting businesses to recycle.

Our mission is to make waste disappear by turning it into a resource

Our Mission

Our Vision

Our Values

Our Mission
Our Mission

More than 40% of global greenhouse gas emissions come from the way materials are extracted, produced, and managed throughout their lifecycle.

Our mission is to turn waste back into a resource to slow down climate change.

To do this, we deliver smarter waste and recycling solutions that enable businesses to maximise their positive environmental impact, while simultaneously saving time and money. 

Our Vision
Our Vision

Our vision is to lead the transition to a truly circular economy by making resource recovery simpler, smarter, and more connected.

We aim to become the leading circular resource platform, connecting customers, collection networks, processing capabilities, and data to maximise resource recovery across the UK and, ultimately, Europe.

We are committed to being the easiest, most trusted, and most intelligent partner to do business with—transforming recycling through exceptional customer experience, innovative technology, and trust.

Our Values
Our Values

Our values are at the heart of everything we do. They guide how we serve our customers, work together to achieve more, and make decisions that help businesses recycle better while protecting the planet.

Good for the planet. Good for business.

B Corp Certified
We're proud to be one of the first businesses in the waste management industry to become B Corp Certified.

Achieving B Corp status recognises not only the performance of our range of products and services, but how we conduct all of our business practices too.

Our Impact

-45%
Lower carbon impact than the industry average
30,000
Happy customers with 200 joining every week
30,000
103,000
Tonnes of CO2e avoided in 2024
99.96%
Collection success rate
99.96%
50+
Waste and recycling streams
20,000
Collections on zero-emission electric cargo bike
20,000

Growing stronger through strategic partnerships

The growing First Mile Group reflects our partnership-led approach to acquisitions—bringing together trusted brands, exceptional people, and shared expertise to deliver even greater value for our customers. 

"In 2025, First Mile acquired Greenzone Facility Management, combining its nationwide provider network with First Mile's leading reporting technology and compliance expertise to deliver enhanced waste management solutions and greater nationwide coverage."
Greenzone Facilities Management
Greenzone Facilities Management
"First Mile acquired Redbridge Council’s commercial waste division in 2024. We proudly welcomed over 1,500 local businesses, providing them access to 50+ innovative recycling streams and seamless compliance with new Simpler Recycling legislation."
Redbridge Council
Redbridge Council
"In 2025, First Mile acquired respected independent waste management company, Albion Waste. With an environmental focus, Albion Waste shared many of the same values as First Mile so the decision to seamlessly transition across to our services and platform, was a natural fit."
Albion Waste
Albion Waste

Executive Leadership

Driven by a shared vision of a waste-free world and backed by decades of environmental sector expertise.

Susan Davy

Chief Executive Officer

Welcomed as CEO in 2026, Susan Davy leads First Mile’s strategic operations and long-term environmental vision.

Hong Bui

Chief Financial Officer

Joined as CFO in February 2026 to direct First Mile’s financial operations, commercial strategies, and growth planning.

Joe Allen

Chief Commercial Officer

With the company for over 15 years.

Rachel Espinosa

Chief of Staff

Joined the team in December 2025.

Lukasz Czech

Operations Director

Looking after day-to-day operational management for over 15 years.

Sara Shearly

Sales Director

With First Mile for over eight years leading the sales operation.

Caiti Black

Marketing Director

With the company for over five years focusing on sustainable growth.

Sharon Gathercold

Head of HR (Interim)

Six-month interim from June 2026.


Trusted by leading organisations

"First Mile are a partner in driving forward our environmental and sustainability goals. They consistently educate and encourage us to do more, especially when it comes to increasing recycling and helping us navigate changes such as the Simpler Recycling legislation."
Supply Chain Manager
Caffè Nero
Supply Chain Manager
"Partnering with First Mile has significantly improved our recycling rates and sustainability practices across our theatres. Their expertise and tailored solutions made the process seamless and effective. We've seen measurable environmental benefits and increased staff engagement. "
Head of Procurement
ATG Entertainment
Head of Procurement
"First Mile have worked tirelessly to understand how we operate and have continuously adapted to our needs. What sets First Mile apart is the team. From scheduled collections to handling unexpected requests, they've consistently shown a willingness to support our operations."
Compliance Manager
Inditex
Compliance Manager
"We're very proud of our improvements, which we couldn't have achieved without First Mile. We're now looking forward to adding even more recycling streams, updating our training of staff, and finding more ways to reduce our absolute waste volume."
Sustainability Manager
Grosvenor Estate
Sustainability Manager
"The partnership between GAIL’s and First Mile has demonstrated the value of focused collaboration in delivering meaningful environmental outcomes. Together, we achieved a measurable increase in recycling rates and successfully embedded lasting behavioural change across more than 120 sites. "
Sustainability Team
GAIL's Bakery
Sustainability Team
"Since First Mile mobilised, our recycling rates have soared. This has been done through a collaborative approach, putting innovation at the forefront. Our partnership with First Mile has proven to be incredibly successful and we look forward to seeing what more we can achieve over the coming months and years."
Account Manager
Savills
Account Manager

Want to Help Slow Down Climate Change?

Our business experience is centered around our people. Named highly commended for the Best Overall People Experience and a dedicated London Living Wage Employer, First Mile is a place where your career drives real-world change. 

View Current Openings >

Looking for Better Business Recycling?

If you have questions, would like a quote, or need to speak to the team, please get in touch.